Essentia Design's Return Policy

Non-customized Product Returns

Non-customized products may be returned  in their original state for a full refund within 30 days of purchase to:

Essentia Design LLC

2450 Venture Oaks Way, Suite 200

Sacramento, CA 95833

Customized Product Refund or Replacement

We do not accept the return of any customized products unless you receive a defective product from one of the Production Partners (printing companies) that we work with, or a product that was damaged during shipping. 

If you receive a defective or damaged product we will refund or replace your order as explained below.

Refund or Replacement of Physical Products: 

We want you to be satisfied with your products. If you receive defective or damaged product(s), contact us at hello@essentiadesign.studio within ten (10) days of receiving your Order. We will ask you to provide us with photos that we can share with our Production Partner or the shipping company responsible for the issue. 

Please note that any misspellings or other typos that you did not alert us to before approving the final Design Proof that appear on your Physical Products are ineligible for refund or reprint.

If you do not notify us of any problems with your order within ten (10) days after delivery of your Physical Product(s), this will void the product warranty offered by our third-party Production Partners, and you will not be eligible for a refund or reprinting.

Once you have notified us and submitted your photos of the damaged/defective product(s), You may request a full refund of the paid purchase price (including any taxes and an appropriate share of total shipping costs, as our Production Partner may reasonably determine); or request that We place a reorder for you with the same delivery speed that was used for the original order at no additional cost.

If you choose to request a refund instead of a reorder, We will process a reimbursement to You no later than 15 days from the day on which We receive the photographs showing the defective or damaged product(s).

Digital Products Order: 

This section sets out your cancellation and refund options for Digital Business Cards and Landing Pages. 

We want you to be satisfied with our Digital Products. If you are dissatisfied with your Digital Business Card or Landing Page service, you may request a refund for any months remaining on your pre-paid Service Plan. Please contact us at hello@essentiadesign.studio to request your Service Plan refund. We will process a refund to you within 15 days.

Initial Design and/or Set-up Fees for your Digital Business Card or Landing Page are ineligible for refund.