Essentia Design's Return Policy

Refund or Replacement of Physical Products: 

We want you to be satisfied with your products. If you receive defective or damaged product(s), contact us at Hello@essentiadesign.studio within ten (10) days of receiving your Order. We will ask you to provide us with photos that we can share with our Production Partner. 

Please note that any misspellings or other typos that you did not alert us to before approving the final Design Proof that appear on your Physical Products are ineligible for refund or reprint.

If you do not notify us of any problems with your order within ten (10) days after delivery of your Physical Product(s), this will void the product warranty offered by our third-party Production Partners, and you will not be eligible for a refund or reprinting.

Once you have notified us and submitted your photos of the damaged/defective product(s), You may request a full refund of the paid purchase price (including any taxes and an appropriate share of total shipping costs, as our Production Partner may reasonably determine); or request that We place a reorder for you with the same delivery speed that was used for the original order at no additional cost.

If you choose to request a refund instead of a reorder, We will process a reimbursement to You no later than 15 days from the day on which We receive the photographs showing the defective or damaged product(s).

Cancellation of Digital Products Order: 

This section sets out your cancellation and refund options for QR Codes, Digital Business Cards and Landing Pages. 

We want you to be satisfied with our Digital Products. If you are dissatisfied with your Dynamic QR Codes, Digital Business Cards or Landing Pages, you may cancel your Digital Product Subscription at any time.

Digital Product Subscription Cancellations:

You may cancel Your Digital Product Subscription renewal at any time, either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period, and You will be able to access the Service until the end of Your current Subscription period. 

If a Free option is available, your digital product will be downgraded to this option. If no Free option is available, your live digital product or page (if hosted by Essentia Design) will be deleted and the Dynamic QR Code will be reprogrammed to be reused by another Customer.

Static QR Codes, which have their code embedded, are customized exclusively to You and cannot be edited or reused. They will continue to work as long as the website, landing page or form they are linked to remains active with the same URL. Static QR Codes are ineligible for Cancellation, Return or Refund.

Digital Product Subscription Refunds: 

Except when required by law, paid Subscription fees are non-refundable. Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.